Privacy Policy

1. Introduction

Regor ("we," "our," or "us") operates the website at regor.ai and provides native conversational search software for online retailers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information you provide

• Account details (name, email address) when you sign up or contact us
• Store and business information provided during onboarding
• Communications you send to us (emails, support requests)

Information collected automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, referring URLs)
• Cookies and similar tracking technologies

Commerce platform data

When you set up a pilot with Regor, we access the data you provide, including product catalog attributes, search analytics, and your search provider configuration. We access only the data scopes you approve during onboarding.

3. How We Use Your Information

• To provide, maintain, and improve our conversational search services
• To analyze your store's storefront search performance
• To interpret shopping requests and improve storefront search results
• Shopper search requests, together with the current search state, are sent to a third-party language model provider (OpenAI) for interpretation. No shopper identifiers are included in these requests, and provider storage is disabled.
• To communicate with you about your account or our services
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With trusted third-party services that help us operate our platform (hosting, analytics, database services)
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS/SSL), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. If you cancel your subscription or end your pilot, we will delete your data within 30 days unless we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request portability of your data

To exercise these rights, contact us at support@regor.ai.

8. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. Our Cookie Policy lists each cookie and browser storage key we use.

9. Third-Party Services

Our platform integrates with your search provider, cloud infrastructure providers, a language model provider for interpreting shopper search requests, and analytics services to deliver our product. Each third-party provider operates under its own privacy policy. We only share the minimum data necessary for these integrations to function. Our sub-processors are listed in our Data Processing Agreement.

On public marketing pages, Beacon SEO can apply configured changes to page titles, meta descriptions, and missing image alt text. Your browser requests its script and page-specific settings from getbeaconseo.com, which receives ordinary request information such as your IP address, browser details, and any referrer your browser sends. We load the script without sending Beacon cookies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at support@regor.ai.